Provide world-class support via phone, chat, and email, resolving customer issues with empathy and ownership.
Manage end-to-end case resolution, ensuring customers feel supported every step of the way.
Consistently meet performance targets across KPIs such as resolution rate, quality, and handling time.
Wise is a global technology company building the best way to move and manage money. As a diverse and inclusive team, we are committed to our mission of money without borders.
Serve as frontline support for clinicians using Ambience's AI documentation platform, diagnosing technical issues and providing empathetic resolutions.
Identify recurring issue patterns and create troubleshooting guides, FAQs, and SOPs to improve support workflows.
Respond to on-call escalations and contribute to reporting on CSAT, resolution rates, and handling times.
Ambience Healthcare builds an AI intelligence platform that restores humanity to healthcare by reducing administrative burden for clinicians. Backed by top VCs and ranked #1 for improving clinician experience, the company values candor, positivity, and deep thought, and is recognized as a LinkedIn Top Startup.
Provide multilingual customer support through email, live chat and phone for Forex clients.
Assist with account setup, KYC verification, and MT4/MT5 platform troubleshooting.
Manage tickets in helpdesk systems and escalate complex issues to internal teams.
This partner company is a fast-growing international Forex and financial services provider. They foster a collaborative and supportive working environment with a diverse international team.
Support customer requests by phone, chat, and email as a backup when queues are full.
Review accounts for fraud, chargebacks, and FCRA violations, serving as first level escalation.
Prepare reporting, approve refunds, and handle competing priorities to meet business needs.
PeopleFinders.com is an online service for locating, contacting, and verifying people and businesses, owning a vast network of public records data. The company has become one of the largest owners of public records data in the country over the past few decades.
Own the full support queue end-to-end, handling Tier 1 and Tier 2 conversations via Intercom.
Maintain and optimize Intercom's AI-driven automations, workflows, and help center content.
Surface recurring issues to Product and keep SLA metrics healthy.
HowGood is a mission-driven, product-led organization scaling a B2B SaaS platform for supply chain mapping and decarbonization in the food industry. They are a lean, collaborative team focused on sustainability, with a strong culture of empowerment and diversity.
Provide high-quality support via phone, email, and help tickets for inbound customer requests.
Communicate with lab personnel and physicians to obtain sample information and provide status updates.
Liaise with Medical Affairs, production lab, and Sales teams to resolve escalations and support customer needs.
Karius is a venture-backed life science startup that transforms how pathogens are observed in the body by unlocking microbial cell-free DNA. The company is a mission-driven team of scientists, statisticians, engineers, and physicians working to reduce patient suffering worldwide.
Provide empathetic, personalized support to customers and resolve their technical inquiries.
Communicate with platform specialists via Intercom and manage requests for accounts, subscriptions, refunds.
Turn user feedback into valuable insights to help shape the product.
Mindly is a marketplace for psychologists and clients, helping people live healthy, happy lives. We are a fast-growing, profitable HealthTech company with over 1,000,000 clients in 40+ countries and a passionate team.
Own and manage customer tickets from intake to resolution or escalation.
Troubleshoot customer-reported issues directly, resolving what you can without waiting.
Communicate proactively, flagging blockers and risks before they become problems.
GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process. We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.
Provide customer support across chat, phone, and email, resolving technical issues and product questions.
Maintain and improve the knowledge base, self-service resources, and accurate records of customer interactions.
Collaborate with cross-functional teams to share feedback and identify opportunities for process improvements.
Everway builds technology that helps everyone understand and be understood, creating a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, we foster a culture that values curiosity, courage, and commitment.
Provide high-quality customer support via email and chat, resolving issues and ensuring satisfaction.
Investigate concerns, document interactions, and follow up promptly to meet performance targets.
Collect customer feedback and share insights with internal teams for continuous improvement.
This position is with a partner company focused on customer experience and support, likely in the HRTech or technology sector. The company values collaboration, innovation, and continuous improvement, offering a people-focused culture with remote work flexibility.